Privacy Policy
Last Updated: February 2026
We take privacy seriously. At Kingmaker Casino, every player who signs up, deposits AU$, or simply browses our platform trusts us with personal information. That trust means everything to us.
This policy covers how we handle your data — what we collect, why we collect it, and how we keep it safe. It applies to all users accessing Kingmaker Casino from Australia and is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as relevant aspects of the GDPR where applicable.
If you have questions after reading this, our support team is always available.
1. What Information We Collect
We collect two broad types of information: information you give us directly, and information gathered automatically when you use our platform.
1.1 Information You Provide
When you register or interact with our casino, you may share:
- Full name and date of birth
- Email address and phone number
- Residential address (required for Australian players)
- Payment details, including bank accounts or e-wallets used for AU$ transactions
- Copies of ID documents for identity verification
- Responsible gambling preferences and self-exclusion requests
1.2 Information Collected Automatically
Our systems also log technical data as you use the site:
- IP address and device type
- Browser type and operating system
- Session activity, game history, and login times
- Clickstream and navigation data
This data helps us run a stable, secure platform for everyone.
2. How We Collect It
Most data comes directly from you during registration or when contacting our support team. Some is gathered through automated tools — cookies, server logs, and analytics software — the moment you visit our site.
We may also collect information from third-party identity verification providers or payment processors when you complete a transaction or KYC check.
3. Why We Use Your Information
We only use your data when we have a clear, lawful reason to do so. Here is a breakdown of the main purposes:
| Purpose | Lawful Basis |
|---|---|
| Account registration and verification | Contract performance |
| Processing AU$ deposits and withdrawals | Contract performance |
| Anti-money laundering (AML) checks | Legal obligation |
| Responsible gambling monitoring | Legal obligation / legitimate interest |
| Marketing communications (with consent) | Consent |
| Fraud detection and security | Legitimate interest |
| Customer support | Contract performance |
| Platform analytics and improvement | Legitimate interest |
We do not sell your personal data to third parties. Ever.
4. How We Store and Protect Your Data
4.1 Storage Location
Your data is stored on secure servers. Where data is transferred outside Australia, we ensure equivalent protections are in place, consistent with APP 8 requirements on cross-border disclosure.
4.2 Security Measures
We use industry-standard safeguards to protect your information:
- SSL/TLS encryption across all connections
- Two-factor authentication options for accounts
- Regular internal security audits
- Access controls limiting who can view sensitive data
- Data anonymisation where appropriate for analytics
No system is completely immune to risk. But we do everything within our means to protect your information as if it were our own.
5. Who We Share Your Information With
We share your data only with parties that have a legitimate role in delivering our service or meeting our legal obligations.
| Third Party | Reason for Sharing |
|---|---|
| Payment processors | To handle AU$ deposits and withdrawals |
| KYC/identity verification providers | To confirm player identity under AML laws |
| Regulatory bodies | Compliance with gambling licence conditions |
| Fraud prevention agencies | To detect and prevent financial crime |
| IT and hosting providers | Platform operation and maintenance |
All third-party providers are contractually required to handle your data securely and only for the purpose specified.
6. Cookies
6.1 What Cookies Do We Use
Cookies are small text files stored on your device when you visit our site. We use them to keep the platform running smoothly and to understand how players use it.
Types of cookies we use:
- Essential cookies — required for login sessions and basic functionality
- Analytics cookies — help us understand page traffic and player behaviour
- Preference cookies — remember your settings and language choices
- Marketing cookies — used only with your consent, to show relevant offers
6.2 Managing Cookies
You can adjust cookie preferences through our cookie banner when you first visit the site. You can also update browser settings at any time to block or delete cookies. Note that disabling essential cookies may affect how the platform works for you.
7. Your Rights as a Player
Under Australian privacy law — and where GDPR applies — you have clear rights over your personal data. We respect all of them.
You can:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or outdated information
- Request deletion of your data, subject to legal retention requirements
- Withdraw marketing consent at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
We respond to all data access requests within 30 days. In some cases — for example, where legal obligations require us to retain data — we may not be able to delete everything immediately, but we will always explain why.
8. How Long We Keep Your Data
We do not hold your data longer than necessary. Here is our general retention approach:
- Account and transaction data: retained for 7 years after account closure to meet Australian financial record-keeping requirements
- KYC documents: retained for 5–7 years in line with AML/CTF obligations
- Marketing preferences: until you withdraw consent or close your account
- Technical logs: typically deleted or anonymised after 12 months
When data is no longer needed, it is securely deleted or anonymised so it can no longer identify you.
9. Policy Updates
We review this policy regularly. When we make material changes, we will notify players via email or a visible notice on our website. Continued use of the platform after an update means you accept the revised terms.
Always worth checking this page from time to time — it will reflect the most current version of how we handle your data.
10. Contact Us
Do you have a question about your data or want to make a request? Reach us through any of the following:
- Email: privacy@kingmakercasino.com
- Live chat: available 24/7 on our website
- Postal address: available upon request for formal written inquiries
For complaints not resolved directly with us, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We are committed to handling every privacy concern with transparency and care — and to keeping your experience at Kingmaker Casino safe and fair.